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Musician's Friend Report Card & Customer Reviews

Ratings Report Card*

Musician's Friend Musician's Friend

Rated by
575,000 customers
since 2000
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 91% 91% 91%
Neutral 3% 3% 3%
Negative 6% 6% 6%
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*Ratings are for the past 90 days only.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 21, 2009

everything, from order to delivery was perfect.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 21, 2009

Great website, easy to find what your looking for, fast shipping, received items in 2 days using regular shipping, plan to order more from Musicians Friend.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 21, 2009

Takamine G-Series 12-string guitar - one of the strings has bad intonation; need website to recommend types of case options = I'm still very Happy!
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 21, 2009

The Pearl percussion set we ordered was great. I wish the snare part was seperate from the bells.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 21, 2009

You are the best. I shop every Christmas for drum equipment and you all never fail me with the best prices and always in stock. Thank you!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 21, 2009

Thank you for honoring the "free gift" offer that became available 2 days after I placed my order. That sort of consideration goes far with me--I will certainly recommend you to my music friends!
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 21, 2009

The only complaint I have is with the delivery. I do not know when it got here as it was put in the carport.....anyone could have gotten it and I never would have known what happened to it. There was no notice...no phone call.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 21, 2009

N/A
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 21, 2009

all I can say is thanks for the help, you were great.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 21, 2009

I ordered the item on a saturday, and paid extra for 3 day delivery, expecting the item on Wed. the item arrived on Friday.
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