I was extremely disappointed with this purchase. The only thing that came the way I was hoping to was the amount itself. I did not receive it on time and certainly did not receive it in the fashion that I advised in my instructions of delivery.
Although I had no need to contact customer service this time. I have spoken with them a couple times before and would like to mention they are very helpful and polite!
I purchased game currency for the game, Eve Online. Apparently Mogs just brokers the sale on this game and lets players deliver directly. In my case it seems that the seller tried to pull one over and claimed to deliver when it was not delivered.
I contacted support abd delivery times via online chat and got Mark. I asked about delivery times and he asked for which game and I told him. Aftert that he never responded and I left after 20 or 30 minutes