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Sam Ash Report Card & Customer Reviews

Ratings Report Card*

Sam Ash Sam Ash

Rated by
5,000 customers
since 2004
  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.7Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 94% 93% 93%
Neutral 4% 4% 3%
Negative 2% 3% 4%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 23, 2009

Great job...
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Nov 22, 2009

they just canceled my order because my billing address didn't match the delivery address. Just like that.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 18, 2009

I'll be shopping with Sam Ash again
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Nov 18, 2009

I still have not received the portable keyboard that I have orderedd. There person I spoke to at customer service was nice but vague about when the keyboard would be in and when it would be sent out.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 17, 2009

I've ordered 2 guitars from Sam Ash online and have been completely satisfied with both purchases. I would recommend Sam Ash to anyone looking to purchase any type of musical equipment.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 17, 2009

Great products, great price, great service! Very pleased!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 16, 2009

EVERYTHING WAS JUST FINE. I WOUD BUY FROM SAM ASH AGAIN AS I HAVE IN THE PASS.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 16, 2009

good inventory, knowledgeable staff, courtesy appreciated.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 15, 2009

Found item at lower price online but samash would not honor it, was told they are not authorized dealer but I contacted fender customer support and they told the deal was authorized fender dealer!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 14, 2009

I have been a Sam Ash customer since the 60's -- I am a very loyal customer.
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