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BMG Music Services Report Card & Customer Reviews

Ratings Report Card*

BMG Music Services BMG Music Services

Rated by
650,000 customers
since 2002
  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.2Would Shop Here Again
  • On Time Delivery: 8.4On Time Delivery
  • Customer Support: 7.7Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 91% 86% 87%
Neutral 2% 6% 4%
Negative 7% 8% 9%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jul 01, 2009

It was a nice ride of some years. I ended up short one CD from another order to which I was entitled because they simply closed their doors (without the item in I assume). All in all it was a very satisfactory experience. I'm sorry to see them go.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Jul 01, 2009

BMG did not have a CD I wanted and ordered even though they are giong out of business.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 01, 2009

Since BMG Music Service no longer exists, I can't really expect to use it again or to recommend it.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 26, 2009

THANK YOU FOR EVERYTHING
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jun 25, 2009

Great membership.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 25, 2009

Our family have been BMG customers now for over 20 years now and have had very few problems with them.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 24, 2009

"The check is in the mail" for the shipping charge for this item. Thank you.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 24, 2009

I would suggest that they switch to plastic CD cases, particularly if it reduces costs, but even if it was slightly higher, as invariably - and it was the case this time - at least one of the cases is cracked, ~ a 1" size.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jun 23, 2009

Thanks for the service! Good luck with the new venture!
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 22, 2009

you don't have a lot of the music i look up & your shipping prices are OUTRAGEOUS!!!!! I have done shipping for years & know how over charged I am.
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