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Full Review for Musician's Friend

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 9.0 Would shop here again
Overall rating: 7.0 Overall rating
Ease of finding what you are looking for: 0 Ease of finding what you are looking for
Selection of products: 0 Selection of products
Clarity of product information: 0 Clarity of product information
Prices relative to other online merchants: 8.0 Prices relative to other online merchants
Overall look and design of site: 0 Overall look and design of site
Shipping charges: 6.0 Shipping charges

Variety of shipping options: 8.0 Variety of shipping options
Charges stated clearly before order submission: 9.0 Charges stated clearly before order submission
Availability of product you wanted: 8.0 Availability of product you wanted
Order tracking: 8.0 Order tracking
On-time delivery: 9.0 On-time delivery
Product met expectations: 7.0 Product met expectations
Customer support: 8.0 Customer support

by Online Shopper, Nov 03, 2009

The return process was just a little confusing. It said I had to call to get a return# which is fine but the customer service person said to fill out the information differently that the form asked for. Not sure which I should do?

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